Returns & Exchanges

At BDR Sports, we are committed to delivering premium-quality cricket equipment and ensuring complete customer satisfaction. If you are not fully satisfied with your purchase, our Returns & Exchanges policy is designed to make the process simple, transparent, and hassle-free.

Return Eligibility

Products may be returned or exchanged within 7 days of the delivery date. To qualify, the item must be unused, unwashed, and in its original condition with all tags, labels, packaging, and accessories intact. A valid purchase receipt or order confirmation is required to process your request.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible. We recommend sharing clear photographs of the product and packaging to help us verify the issue quickly. Once approved, we will arrange a replacement or provide an appropriate resolution based on product availability.

Exchange Process

If you wish to exchange a product due to size, model, or preference, simply submit an exchange request within the eligible return period. After the returned item passes our quality inspection, we will dispatch the replacement product promptly. If the requested item is unavailable, we will assist you in selecting an alternative product or provide store credit where applicable.

Refund Policy

Approved refunds are processed after the returned product has been inspected and accepted by our quality team. Refunds will be issued through the original payment method or another approved option, depending on the purchase method. Processing times may vary depending on your payment provider or financial institution.

Non-Returnable Items

Certain products cannot be returned or exchanged, including customized cricket equipment, products damaged due to misuse, normal wear and tear, or items returned without original packaging. Products that have been modified, repaired by unauthorized persons, or intentionally damaged are also excluded from this policy.

Customer Support

Our dedicated support team is always ready to assist you with return requests, exchanges, refunds, or warranty-related questions. We believe in providing fast, fair, and professional service to every customer. At BDR Sports, your trust is important to us, and we continuously strive to deliver not only premium cricket equipment but also a reliable shopping experience from purchase to after-sales support.